Returns & Refunds Policy

This policy applies to all purchases made from VUNKED LTD (company number SC710534). Nothing in this policy affects your statutory rights as a consumer under the Consumer Rights Act 2015 or any other applicable legislation. For our full terms and conditions, please visit our Terms & Conditions page.

Delivery

Most orders are processed within 2-3 business days. Your order will usually arrive within 3-5 working days of dispatch. As soon as we have handed over your order to our carrier, you will receive a shipping confirmation by email.

We do not ship on Sundays or public holidays. If we are experiencing a high volume of orders, shipments may be delayed. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Risk in the Products passes to you on delivery. This means that if Products are damaged or lost while in transit with our carrier, that is our responsibility, not yours.

If you have not received your order within 20 working days from the date of dispatch, please contact us at hello@vunked.co.uk as soon as possible so that we can investigate with our carrier.

Your Statutory Right to Cancel (Cooling-Off Period)

If you are a consumer, you have a statutory right to cancel your order within 14 calendar days of receiving the Products, without giving any reason.

To cancel, simply send us a clear statement by email to hello@vunked.co.uk or by post to VUNKED LTD, 28 Ardmore Gardens, Drymen, G63 0BD, Stirling. You must send your cancellation before the 14-day period expires.

If the Products have already been delivered, you must return them to us without undue delay and within 14 calendar days of telling us you wish to cancel. You are responsible for the cost of return postage.

We will refund all payments you have made, including the cost of standard delivery (but not any express or premium delivery charges). We will process your refund within 14 calendar days of receiving the returned Products back, or receiving evidence that you have sent them back (such as proof of postage), whichever is earlier. We are not required to process your refund until the Products have been returned to us or you have provided proof of postage.

We may reduce your refund if the value of the Products has been reduced by your handling them beyond what is necessary to check their nature, characteristics and functioning.

Please note that the right to cancel does not apply to goods that have been customised or clearly personalised at your request.

Cancelling Before Dispatch

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at hello@vunked.co.uk. We can only cancel an order if the Products have not yet been handed to our carrier.

Once Products have been handed to our carrier, we may not be able to recall the order. In this case, you would need to wait for delivery and then return the Products under this policy, or exercise your statutory right to cancel as described above.

If Products have already been dispatched and cannot be recalled, we will work with you to arrange collection or return. Any collection or return shipping costs in these circumstances will be borne by you, unless the Products are faulty or not as described.

Returns (Change of Mind)

In addition to your statutory cancellation right, we offer a 30-day returns policy. You may return any delivered Products within 30 calendar days of delivery for any reason, provided they are:

• unused,
• in their original packaging,
• in a resaleable condition, and
• complete with all component parts as purchased.

To arrange a return, please contact us at hello@vunked.co.uk with your proof of purchase. We will confirm the return process and provide our return address.

You are responsible for the cost of returning the Products to us (unless they are faulty or not as described). Please take care to pack Products well to avoid damage in transit.

Products returned which cannot be resold as new due to damage, wear and tear, or missing components may be subject to a reduction in the refund given.

Returns requested after 30 calendar days from delivery will not be accepted for a refund, unless the Products are faulty or not as described.

Faulty or Damaged Items

Please check your Products as soon as they are delivered. If there is a problem, please contact us as soon as possible, ideally within 48 hours of delivery, so that we can investigate promptly.

If you have received a damaged or faulty item, please email us at hello@vunked.co.uk with:

• your order number,
• a description of the fault, and
• photographs of the damage where possible.

Please do not dispose of the item until you have heard back from us. We will investigate and may offer a replacement, repair or refund as appropriate.

We do not cover damage or faults caused by neglect, misuse, incorrect installation, or normal wear and tear. However, if you do damage one of your items, we may be able to suggest a solution, so please do not hesitate to get in touch.

Refunds

All refunds will be issued in GBP to the original payment method used. We will initiate your refund within 14 calendar days of receiving the returned Products (or evidence that they have been sent back).

If you have not received a refund within 14 days of us notifying you that it has been issued, please check your bank account again and contact your bank or credit card company. If you have done all of this and still have not received your refund, please contact us at hello@vunked.co.uk.

Address Changes

We are unable to change or update a shipping address once an order has been shipped. Please check your shipping details before submitting your order and contact us at hello@vunked.co.uk before your order is dispatched if you need to make a change.

Orders Returned to Us

If your order is returned to us due to several failed delivery attempts, non-collection, or an incorrect address, we cannot refund any shipping costs.