Terms & Conditions

This agreement applies as between you and VUNKED LTD (company number SC710534), whose registered office is at 28 Ardmore Gardens, Drymen, G63 0BD, Stirling (hereinafter “VUNKED”, “we” or “us”). Our website is www.vunked.co.uk. Our VAT registration number is 430 4027 46. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Services.

Nothing in these terms and conditions affects your statutory rights as a consumer under the Consumer Rights Act 2015 or any other applicable legislation.

1. Intellectual Property

1.1 All content included on the website, unless uploaded by users, including but not limited to text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of VUNKED, our affiliates or other relevant third parties. By continuing to use the website you acknowledge that such material is protected by applicable United Kingdom and international intellectual property and other relevant laws.

1.2 You may not reproduce, copy, distribute, store or in any other fashion re-use material from the website unless otherwise indicated on the website or unless given express written permission to do so by VUNKED.

2. Basis of Order and Acknowledgement

2.1 The Contract is subject to these terms and conditions to the exclusion of all other terms and conditions (including any terms and conditions you purport to apply in any Contract).

2.2 Minimum order quantities and/or values may apply at our discretion.

2.3 You represent that you are at least 18 years of age, and if you reside outside the United Kingdom, you are of the age necessary to enter into contracts according to the laws of your country of residence.

2.4 A Contract shall not be effective until we have issued written acknowledgement and acceptance of such Contract (notwithstanding any earlier confirmation of receipt).

2.5 We may in our sole discretion decline any purchase order placed by you. No change or modification of the Contract shall be allowed after acceptance by us unless accepted in writing by us. If there is any conflict between the prices indicated online and our acknowledgement of the Contract, then the latter shall take precedence.

3. Product Description and Prices

3.1 We do our best to ensure that the information about Products is accurate and up to date. However, we do not guarantee that there will be no errors in the description and/or pricing of the Products, or that Products will always be available if you wish to place an Order to purchase them. The colours you see on your screen may depend on your computer system and settings, so we cannot guarantee that your computer will accurately display such colours.

3.2 We reserve the right to modify the information about Products displayed on our site, including as regards prices, description and availability. However, such changes will not affect Orders for which you have already received an Order Receipt email.

3.3 All prices quoted are in GBP and are inclusive of VAT.

4. When Orders Are Not Accepted

4.1 While we do our best to always accept Orders, we may refuse an Order in certain cases, for example if: you provide us with incomplete, incorrect or fraudulent information regarding your identity, age, payment details, billing information or shipping address; we discover that there was an error on our site relating to the Products you ordered (for example as regards the price or description displayed); the Products you ordered are out of stock or no longer available; or we have reasonable grounds to believe that you intend to resell the Products. If we cannot accept your Order we will contact you by email as soon as possible but in any case no later than 30 days from the date of your Order.

4.2 If we cannot accept your Order because the Products are no longer available, or because of an error in the price and/or other information on our site, we will refund you any money you may have already been charged for such Products.

5. Cancellation of Orders

5.1 VUNKED reserves the right to cancel, at any time before delivery and for whatever reason, an Order that it has previously accepted. VUNKED may do this for example, but without limitation, where:

• VUNKED's suppliers are unable to supply Products that they have previously promised to supply;
• an event beyond VUNKED's control, such as storm, fire, flood or failure of computer systems, means that VUNKED is unable to supply the Products within a reasonable time;
• Products ordered were subject to an error on the website, for example in relation to a description, price or image, which was not discovered prior to the Order being accepted; or
• you ask VUNKED to cancel your Order.

5.2 If you wish to cancel an Order, please contact us as soon as possible at hello@vunked.co.uk. We can only cancel an Order if the Products have not yet been dispatched to our carrier for delivery. Once Products have been handed to our carrier, we may not be able to recall the Order. In this case, you would need to wait for delivery and then return the Products in accordance with our returns policy (see section 11) or exercise your statutory right to cancel (see section 6).

5.3 If Products have already been dispatched and cannot be recalled, we will work with you to arrange collection or return. Any collection or return shipping costs in these circumstances will be borne by you, unless the Products are faulty or not as described.

5.4 You may also cancel your Order where VUNKED:

• has breached a material term of this Agreement; or
• is not able to deliver your Order within a reasonable time of the estimated delivery time, other than as a result of any delay: (i) for which you are wholly or partly responsible such as a failure to provide the correct delivery address or to pay for the Products; or (ii) which was outside VUNKED's control.

5.5 Where VUNKED cancels your Order after acceptance it will send you an email notifying you of cancellation.

5.6 In the event of VUNKED cancelling your Order after payment has been processed, VUNKED will refund any money paid in respect of that Order.

5.7 Except to the extent otherwise required by law (including, without limitation, the UK Consumer Protection Regime) or as expressly set out in these terms and conditions, VUNKED will not be liable to you, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of cancellation of your Order, whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or otherwise at all.

6. Your Statutory Right to Cancel (Distance Selling)

6.1 If you are a consumer, you have a statutory right to cancel your Order within 14 calendar days of receiving the Products, without giving any reason. This is sometimes called the “cooling-off period.”

6.2 To exercise your right to cancel, you must inform us of your decision by a clear statement (for example, a letter sent by post or an email to hello@vunked.co.uk).

6.3 To meet the cancellation deadline, it is sufficient for you to send your communication concerning the exercise of the right to cancel before the cancellation period has expired.

6.4 If you cancel after the Products have been dispatched or delivered, you must return the Products to us without undue delay and in any event not later than 14 calendar days from the day on which you communicate your cancellation. You will bear the direct cost of returning the Products.

6.5 We will reimburse all payments received from you, including the cost of standard delivery (but not any supplementary delivery charges if you chose a delivery method other than the least expensive standard delivery offered by us). We will make the reimbursement without undue delay and not later than 14 calendar days after the day we receive the returned Products back, or the day you supply evidence that you have sent back the Products (such as proof of postage), whichever is the earliest. For the avoidance of doubt, we are not required to process your refund until the Products have been returned to us or you have provided evidence of having sent them back.

6.6 We may reduce the refund to reflect any reduction in the value of the Products if this has been caused by your handling them beyond what is necessary to establish the nature, characteristics and functioning of the Products.

6.7 Please note that the right to cancel does not apply to sealed goods that are not suitable for return due to health protection or hygiene reasons if they have been unsealed after delivery, or to goods that have been customised or clearly personalised at your request.

7. Availability of Products

7.1 As VUNKED is dependent upon its suppliers to provide stock, VUNKED cannot guarantee availability at all times. You acknowledge and agree that, from time to time, certain Products may be out of stock or unavailable. VUNKED reserves the right to withdraw or suspend from sale any Products displayed on the website, either temporarily or permanently, at any time without notice to you.

7.2 Except to the extent otherwise required by law (including, without limitation, the UK Consumer Protection Regime), VUNKED will not be liable to you, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of the unavailability of any Products at any time.

8. Passing of Risk and Title

8.1 The risk in the Products shall pass to you on delivery of the Products to you (or to a person you have nominated to receive them). For the avoidance of doubt, where Products are delivered by a carrier arranged by us, risk shall not pass to you until the Products are physically delivered to the delivery address you provided.

8.2 The full legal, beneficial and equitable title to the Products shall remain vested in us until payment in full, in cash or cleared funds, for all Products has been received by us. Our rights and remedies set forth herein are in addition to and shall not in any way prejudice, limit or restrict any of our other rights or remedies under the Contract or in law or equity.

9. Delivery

9.1 Most orders are processed within 2-3 business days. Your order will usually arrive within 3-5 working days of dispatch. As soon as we have handed over your order to our carrier, you will receive a shipping confirmation by email.

9.2 VUNKED does not guarantee the dispatch or delivery of Products within any estimated time frames. Stock availability and events outside VUNKED's control may cause delays, or in some circumstances prevent your Products from being delivered. Delays are particularly likely during busy periods such as Christmas, Easter and public holidays.

9.3 If we are experiencing a high volume of orders, shipments may be delayed. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

9.4 Except to the extent expressly set out in these terms and conditions or otherwise required by law (including the UK Consumer Protection Regime), neither VUNKED nor any of its agents will be liable to you for any loss, damage, cost or expense suffered as a result of any delay in delivery.

10. Refund of Your Money

10.1 Where VUNKED is obliged to refund your payment pursuant to these terms and conditions, VUNKED will initiate your refund within 14 calendar days of receiving the returned Products (or evidence that they have been sent back). All refunds will be issued in GBP to the original payment method used.

10.2 If you haven't received a refund within 14 days of us notifying you that your refund has been issued, please check your bank account again and contact your bank or credit card company. If you have done all of this and still have not received your refund, please contact us at hello@vunked.co.uk.

10.3 Except to the extent otherwise required by law, VUNKED will not be liable to you for any loss suffered as a direct or indirect result of any delay in you receiving any refund due to you.

11. Returns

11.1 In addition to your statutory right to cancel (see section 6), you may return any delivered Products within 30 calendar days of delivery for any reason, provided they are unused, in their original packaging, in a resaleable condition, and complete with all component parts.

11.2 Returns requested after 30 calendar days from delivery will not be accepted for a refund, unless the Products are faulty or not as described (in which case your statutory rights under the Consumer Rights Act 2015 apply – see section 12).

11.3 To arrange a return, please contact us at hello@vunked.co.uk. When returning Products, please provide your proof of purchase and use the original packaging where possible.

11.4 Products returned which cannot be resold as new due to damage, wear and tear or missing components may be subject to a reduction in the refund given.

11.5 You are responsible for the cost of returning the Products to us, unless the Products are faulty or not as described.

12. Faulty or Damaged Items

12.1 Please check your Products as soon as they are delivered to ensure they are what you ordered and are not damaged or faulty. If there is a problem, please contact us as soon as possible, ideally within 48 hours of delivery, so that we can investigate promptly.

12.2 If you have received a damaged or faulty item, please email us at hello@vunked.co.uk with as much information as possible about the fault, including photographs where possible. We will investigate and may offer a replacement, repair or refund as appropriate.

12.3 Under the Consumer Rights Act 2015, you have a statutory right to reject faulty goods within 30 days of delivery for a full refund. After 30 days and up to 6 months, we have one opportunity to repair or replace before you can claim a refund. These are your minimum statutory rights and nothing in these terms limits them.

12.4 We do not cover damage or faults caused by neglect, misuse, incorrect installation, or normal wear and tear. However, if you do damage one of your items, we may be able to suggest a solution, so please do not hesitate to get in touch.

13. Chargebacks

13.1 You agree to contact VUNKED prior to raising a request for a chargeback or any dispute with your bank or card issuer in relation to any transaction. If you make a card payment through VUNKED and later dispute a legitimate charge by raising a chargeback without merit or legitimate reason (as determined at our sole discretion), we reserve the right to provide compelling evidence to refute your invalid chargeback request and/or pursue legal action as the case may be.

14. Warranty

14.1 We warrant that the Products supplied shall, at the time of delivery, be free from defects in material and workmanship. You shall submit to us reasonable written details establishing a breach of the warranty set forth above.

14.2 Unless agreed otherwise by us in writing, our liability for failure of any Product to comply with the foregoing shall be limited to replacing or repairing that Product. We shall pay all reasonable return packaging and transportation costs of a valid warranty claim.

14.3 We shall not be liable for a breach of the warranty where: (i) the Product has been modified, altered, or subjected to misuse or neglect; (ii) the Product has not been installed or used in accordance with our instructions, wiring diagrams or installation guides; (iii) the fault is due to normal wear and tear or wilful or accidental damage; or (iv) the price for the Product has not been received in full.

14.4 Minor deviations from specifications which do not affect performance shall not be deemed to constitute defects or a failure to comply with specifications.

14.5 This warranty is in addition to, and does not affect, your statutory rights as a consumer.

15. Installation and Customer Responsibility

15.1 VUNKED supplies campervan electrical components, wiring diagrams and installation guides. Unless otherwise agreed in writing, VUNKED does not carry out installation. The customer is solely responsible for the installation of all Products purchased from VUNKED.

15.2 By purchasing Products from VUNKED, you acknowledge and agree that you are responsible for ensuring that all installation work is carried out safely, competently and in compliance with all applicable laws, regulations and standards (including, where applicable, the IET Wiring Regulations BS 7671 and any requirements relating to your specific vehicle).

15.3 VUNKED provides wiring diagrams and installation guides to assist you. These are prepared with care based on the Products and specifications you have selected, and are intended as guidance only. It is your responsibility to verify that the information is appropriate for your specific vehicle and circumstances before commencing installation.

15.4 VUNKED shall not be liable for any damage, injury, loss or malfunction arising from or in connection with: (a) incorrect, incomplete or improper installation of the Products; (b) failure to follow the wiring diagrams or installation guides provided; (c) modifications made to the Products or wiring after purchase; (d) use of third-party components not supplied or recommended by VUNKED in conjunction with our Products; or (e) any installation carried out by a person who is not competent to do so.

15.5 If you are unsure about any aspect of installation, we strongly recommend that you consult a qualified auto-electrician or electrician before proceeding. Our support team is available to answer technical questions about our Products and guides, but this support does not constitute professional installation advice and does not transfer any installation responsibility to VUNKED.

15.6 You acknowledge that electrical systems in vehicles can present safety risks if installed incorrectly, including but not limited to fire, electric shock, damage to the vehicle or its systems, and damage to connected appliances. By undertaking the installation yourself, you accept these risks and agree that VUNKED is not liable for any consequences of improper installation.

16. Wiring Diagrams, Installation Guides and Digital Content

16.1 When you purchase a system from VUNKED, we provide a customised wiring diagram and installation guide based on the Products and specifications you have selected (together, the “Digital Content”).

16.2 The Digital Content is provided for your personal use only in connection with the Products you have purchased from VUNKED. You may not reproduce, distribute, sell or make the Digital Content available to any third party without our prior written consent.

16.3 The Digital Content is based on the information you provide to us (including through our online builder tool). It is your responsibility to ensure that the information you provide is accurate and complete. VUNKED is not liable for any errors in the Digital Content that result from inaccurate or incomplete information provided by you.

16.4 While we take great care in preparing our wiring diagrams and guides, the Digital Content is provided as guidance to assist with your installation. It does not replace the need for competent assessment of your specific vehicle and installation environment.

17. Adventure-Ready Guarantee

17.1 All systems purchased from VUNKED come with our Adventure-Ready Guarantee. This means we are committed to supporting you until your electrical system is fully installed and operational, and we will continue to provide reasonable technical support for issues you encounter while using the system.

17.2 The Adventure-Ready Guarantee covers technical support and guidance relating to the Products and their installation using our provided guides. It does not cover: physical damage to Products caused by accident, misuse or neglect; faults caused by installation that does not follow our provided wiring diagrams and guides; issues arising from third-party products or modifications not supplied or recommended by VUNKED; or general vehicle mechanical or electrical faults unrelated to our Products.

17.3 The Adventure-Ready Guarantee is a service commitment and does not create additional warranty obligations beyond those set out in section 14. It is provided in addition to, and does not affect, your statutory rights or the manufacturer's warranty on individual components.

18. Exclusions and Limitation of Liability

18.1 These terms and conditions set out our entire liability (including any liability for the acts or omissions of our sub-contractors) in respect of the Products supplied by us and any representation, statement or tortious act or omission including negligence arising under or in connection with the Contract.

18.2 Nothing in these terms and conditions shall exclude or limit our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; any breach of the terms implied by section 12 of the Sale of Goods Act 1979; defective products under the Consumer Protection Act 1987; or any other liability that cannot legally be excluded or limited.

18.3 Subject to clause 18.2, in no event shall we be liable for: (i) any loss of anticipated or actual profits (direct or indirect); (ii) any loss of anticipated savings; (iii) any loss of business or revenue; (iv) any economic loss of whatever nature; (v) any indirect, special or consequential loss or damage, howsoever caused; (vi) any loss arising as a result of any third party claim; and/or (vii) any loss resulting from the use of, or results obtained from, any Digital Content provided with the Products.

18.4 Without prejudice to your statutory rights, and subject to clause 18.2, our total aggregate liability arising out of or in connection with the Contract shall in no event exceed the price paid by you for the Products giving rise to your claim.

18.5 The above limitations and exclusions apply only to the extent permitted by law and do not limit your statutory rights as a consumer under the Consumer Rights Act 2015 or any other applicable legislation.

18.6 If any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these terms and conditions and shall not affect the validity and enforceability of the remaining terms and conditions.

19. Accuracy of Billing and Account Information

19.1 We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made.

19.2 We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers or distributors.

19.3 You agree to provide current, complete and accurate purchase and order information for all purchases made through our website.

20. Privacy

20.1 For the purposes of applicable data protection legislation, VUNKED will process any personal data you have provided to it in accordance with our Privacy Policy, available on the VUNKED website or on request.

20.2 You agree that, if you have provided VUNKED with personal data relating to a third party: (i) you have in place all necessary appropriate consents and notices to enable the lawful transfer of such personal data to VUNKED; and (ii) you have brought to the attention of any such third party the Privacy Policy available on the VUNKED website or otherwise provided a copy of it to the third party. You agree to indemnify VUNKED in relation to all and any liabilities, penalties, fines, awards or costs arising from your non-compliance with these requirements.

21. Disclaimers

21.1 Except as expressly set out in these terms and conditions, and to the fullest extent permitted by law, VUNKED makes no warranty or representation that the Products will meet your specific requirements, that they will be fit for a particular purpose beyond their general intended use, or that all information provided will be free from error.

21.2 We make no guarantee of any specific results from the use of our Products. The performance of any electrical system will depend on many factors including your vehicle, usage patterns, environmental conditions and the quality of installation.

22. No Waiver

22.1 In the event that any party to these terms and conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

23. Previous Terms and Conditions

23.1 In the event of any conflict between these terms and conditions and any prior versions thereof, the provisions of these terms and conditions shall prevail unless it is expressly stated otherwise.

24. Notices

24.1 All notices and communications shall be given to us by email to hello@vunked.co.uk or by post to VUNKED LTD, 28 Ardmore Gardens, Drymen, G63 0BD, Stirling. Such notice will be deemed received the day of sending if the email is received in full on a working day and on the next working day if the email is sent on a weekend or public holiday.

25. Complaints and Dispute Resolution

25.1 If you have a complaint about any Products or our service, please contact us at hello@vunked.co.uk and we will do our best to resolve the matter.

25.2 If we are unable to resolve your complaint, you may wish to use an alternative dispute resolution (ADR) service.

26. Law and Jurisdiction

26.1 These terms and conditions and the relationship between you and VUNKED shall be governed by and construed in accordance with the laws of Scotland. Any disputes shall be subject to the non-exclusive jurisdiction of the Scottish courts. If you are a consumer, you will also benefit from any mandatory provisions of the law of the country in which you are resident.